Frequently Asked Questions
Everything you need to know about shopping with Cool Planet Online.
What are your standard shipping times and costs?
We offer standard shipping across the island within 3-5 business days. Delivery is free for orders over $50, while a flat rate of $5 applies to smaller orders.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of purchase. Please ensure you have your digital receipt or order number ready.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as popular digital wallets and bank transfer options at checkout.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our courier partner's portal to monitor your delivery status.
Are the products sold on Cool Planet Online authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do you offer international shipping?
Currently, Cool Planet Online only ships to domestic addresses. We are working on expanding our logistics to support international orders in the near future.