Returns & Exchanges

At Cool Planet Online, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy on most items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.